Return & Refund Policy
At Ayudh Jewellers, we carefully inspect and pack every order. Please review the information below for details about returns, exchanges and refunds.
1. Return Eligibility
We accept eligible return requests within 7 days of delivery.
To be eligible for a return, the product must be unused, unworn and returned in its original condition with all original packaging, tags and accessories intact.
2. Conditions for Return
Returns may not be accepted if:
- The product has been worn or used.
- The product has been damaged after delivery.
- Original packaging, tags or accessories are missing.
- The product has been altered or modified.
- The product shows signs of misuse or improper handling.
- The return request is submitted after the applicable return period.
3. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please provide clear photographs and/or videos of the product and packaging so that our team can review the issue.
4. Return Request Process
To request a return, please contact our customer support team with your order number, registered phone number and reason for the return.
Our team will review your request and provide return instructions if the product is eligible.
5. Return Shipping
Return shipping arrangements may vary depending on the reason for the return and the condition of the product.
Customers may be responsible for return shipping costs where applicable, except where the product received is damaged, defective or incorrect.
6. Refund Process
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will generally be processed using the original payment method, subject to applicable payment gateway and banking timelines.
7. Cash on Delivery Orders
For eligible Cash on Delivery orders, refunds may be processed through a suitable bank account or another method communicated by our customer support team.
8. Exchanges
Exchanges may be available depending on product availability and the circumstances of the request.
Please contact us before sending any product back for an exchange.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may no longer be possible.