1. Shipping Availability

Ayudh Jewellers currently ships orders within India, subject to product availability and courier serviceability.

Some remote, restricted or non-serviceable locations may not be eligible for delivery.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During festive periods, sales, promotional campaigns, product launches or periods of high order volume, processing may take additional time.

3. Delivery Timeline

Once dispatched, orders generally take approximately 5–7 business days to reach the customer, depending on the delivery location and courier service.

Remote locations and areas with limited courier connectivity may require additional delivery time.

Delivery timelines are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Ayudh Jewellers may offer free shipping on selected products, order values, locations or promotional campaigns.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another available communication method.

You can use the tracking information provided to follow the progress of your shipment through the applicable courier service.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning a shipment to the sender.

Customers should ensure that someone is available to receive the package and that the provided contact number is reachable.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address while placing an order.

Please carefully verify your name, phone number, house or building details, street, city, state and PIN code before completing your purchase.

If you notice an incorrect address after placing your order, please contact us immediately.

8. Delayed Deliveries

Occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Severe weather conditions.
• Natural events or disasters.
• Courier or logistics delays.
• Public holidays.
• Festive-season order volumes.
• Transportation disruptions.
• Operational or technical issues.
• Incorrect or incomplete delivery information.
• Other unforeseen circumstances.

9. Failed or Returned Deliveries

An order may be returned if delivery cannot be completed because of an incorrect address, incorrect phone number, repeated unsuccessful delivery attempts, customer refusal or customer unavailability.

Additional delivery charges may apply for re-delivery where applicable.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect the product carefully and contact us promptly if the product itself has been affected.

Please refer to our Return & Refund Policy for the applicable procedure.

11. Contact Us